Customer Service Representative
Melody has a multi-faceted background touching home health, advertising, foreign language instruction, and as a former interpreter in Spanish, Nepali, and Italian—but views all as various forms of customer service. Having previously worked for A.I.M. Mutual, her move to The Fairway Agency has been a natural, familiar transition.
She appreciates being part of an outstanding team that contributes to The Fairway’s history of excellent service with a direct impact on the lives of the clients who count on that expertise. She finds that her love of travel and the arts helps to mold her ability to communicate and connect with those she interacts with every day.
Outside of the office, she is committed to education and volunteer work, with much of her free time dedicated to helping people of all ages and diverse cultural backgrounds to improve their quality of life.
Workers’ compensation is what we do. Count on fast and complete responses to workers’ comp questions when time is short. Hear from some of our Partner-Agents who have shared their experiences working with us.
What are agents saying about Fairway?
“Donna Paulding provided me with specifics and solutions to meet my agency’s needs. She answered questions and made it clear she knew my account well enough to talk about it. I am certain we can both benefit by working together on existing and future policies.”
“My agency has worked with The Fairway from day one and the experience is consistently excellent. Friendly, knowledgeable, and responsive are only a few words I’d use to describe their team! They work hard to ensure that our mutual clients all receive the same level of superior service.”
“We have been working with The Fairway Agency for years. They are committed to outstanding service and have been an excellent partner for our agency.”
“I want to take the time to praise/brag on one of your Fairway Agency employees, Patty Carlo. I have worked with her before and the service was always great, but she went over and beyond for us recently. Her quick replies, patience and work were exceptional.”
“I love working with The Fairway Agency as their service is great, their knowledge of workers’ compensation is wonderful, and everyone is so helpful. The quote turnaround time is fabulous!”
“I love working with The Fairway Agency! They make it so easy to submit applications for quotes. They are fast, efficient and friendly. Ease of doing business is essential for us and for our insureds.”