Patty Carlo
Senior Account Executive
Patty has been part of the A.I.M. Mutual family for more than 25 years. Before joining the Fairway Agency in 2021, she spent the previous eight years working as the Customer Service/Underwriting Assistant Supervisor. Now, in the role of Senior Account Executive, she services new and existing business accounts, coordinating along with agents and various carriers.
She loves the comradery and support between coworkers in the Easton office, and particularly enjoys the interaction with agents in the collective pursuit of providing a positive experience for clients. In her work, she tries to hold to the notion that she should only give advice when it’s asked for and to always consider the other person’s point of view.
Outside of work, she helps to organize donations for the Worcester Public Schools Coats for Kids Program to try to ensure that every kid who would go without receives warm clothes throughout the winter.
Workers’ compensation is what we do. Count on fast and complete responses to workers’ comp questions when time is short. Hear from some of our Partner-Agents who have shared their experiences working with us.
What are agents saying about Fairway?
“Donna Paulding provided me with specifics and solutions to meet my agency’s needs. She answered questions and made it clear she knew my account well enough to talk about it. I am certain we can both benefit by working together on existing and future policies.”
“My agency has worked with The Fairway from day one and the experience is consistently excellent. Friendly, knowledgeable, and responsive are only a few words I’d use to describe their team! They work hard to ensure that our mutual clients all receive the same level of superior service.”
“We have been working with The Fairway Agency for years. They are committed to outstanding service and have been an excellent partner for our agency.”
“I want to take the time to praise/brag on one of your Fairway Agency employees, Patty Carlo. I have worked with her before and the service was always great, but she went over and beyond for us recently. Her quick replies, patience and work were exceptional.”
“I love working with The Fairway Agency as their service is great, their knowledge of workers’ compensation is wonderful, and everyone is so helpful. The quote turnaround time is fabulous!”
“I love working with The Fairway Agency! They make it so easy to submit applications for quotes. They are fast, efficient and friendly. Ease of doing business is essential for us and for our insureds.”
